Salary: Competitive

Falmouth, Cornwall

Aim:

FibreCRM is looking to employ a customer service representative to help provide first line technical support to customers.

The Company:

FibreCRM helps UK accountancy practices to build enduring client relationships through the adoption of our Client Relationship Management (CRM) solution, in-built content and implementation approach.  We partner with leading suppliers in the sector and this includes Iris Software Group who resell our solutions as “Iris CRM powered by FibreCRM”.  Iris has a 60+ strong sales team together with a significant marketing and implementation team who all need support from FibreCRM.

Over the next few years FibreCRM is set to continue to dominate this sector with its leading CRM solution and a position has become available for a bright and enthusiastic individual who can help project manage product development, delivery and compliance.

The Role:

  • Provide reactive technical support to end customers
  • Create training videos and documents
  • Provide online webinar-style training to end customers

Nature of work undertaken:

The Customer Service Representative is the first port of call for customers to ask for help or advice with their CRM software.  Very often this means finding out as much detail as possible about their issue and helping to resolve it quickly.  Where issues need to be referred to development it will be the responsibility of the customer service representative to keep the customer up to date on progress.

This role will involve working very closely with a small knit team and communication with the projects and development teams is critical.   The successful graduate will work within a small but growing business and will to be an adaptable and self-motivated person with an ability to quickly analyse and address the business needs of clients as well as spotting opportunities where it is possible to add value with further support from FibreCRM. They will need to be resourceful and able to confidently tackle challenges as they arise and will need to be a strong and confident communicator who enjoys an inward facing role.

Personal skills: Essential Requirements: Desirable Requirements:
  • Clear and confident communicator with excellent customer service skills
  • A clear and concise telephone manner
  • Excellent written skills
  • A methodical, practical and analytical approach to solving customer problems
  • Able to work under stress and remain calm
  • Understand databases and Excel
  • Experience of writing help guides
  • Knowledge of CRM Systems

 Duration of the project: Permanent post for the right candidate.

For further information and to apply:

First, send a C.V and covering letter outlining why you feel you are suitable for the role to: Simon Leek, quoting reference number PM-CCH-82017 to careers@fibrecrm.com.

 

 

 

This role is supported through the ERDF fund.