At FibreCRM we wanted to come up with statements that define how we act and what values we think are important when we take actions and make decisions. We are so driven by these core values we wanted to share them with you.
“Do the Right Thing”
Before we take an action, we ask ourselves if it is the right thing to do for the customer or for the company. The team would never take the easy way out or cut short something for personal gain. Doing the right thing is our driving force in everything we do.
“Do As We Say”
“The road to hell is paved with good intentions”. If we say we’re going to do something or commit to a delivery time then we will do it, otherwise we won’t commit to it in the first place. We never pass blame onto others or things and we take full responsibility for our commitments.
“Learn from Our Mistakes”
Yup, no one is perfect. At times, we make mistakes or make incorrect decisions. When we do, we won’t cover it up. We admit it, we do the right thing, and get on and (help to) fix it. We learn from it, so as to avoid repeating the same mistake in the future.
We will speak up and be open and honest. With ourselves as well as with others. If we can’t do something we will say and won’t cover things up.
These values are so important to us that we have plastered our office walls with these statements just to reinforce the ethos and values that are so important to every team member.