CRM Critical Success Factors

The rate of user adoption and acceptance depends on several factors and careful planning and monitoring is key to success. Throughout the implementation and roll out, FibreCRM’s consultants spend time with users and cover off the following common issues:

  • Requirements being understood by developer and processes implemented accordingly
  • A well designed user interface that makes sense to users
  • A sufficient level of training and handholding
  • Culture and willingness to change

The Agile Project Management methodology has been a real success for the projects that FibreCRM has worked on previously. Success does not always come immediately and very often a process that was designed and agreed at the beginning can change and evolve as the implementation gathers momentum. An Agile approach aims to deliver quick wins from smaller investments as opposed to a traditional Prince2-based ‘Waterfall’ project that is not easily adapted once underway.

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