The benefits of using a CRM system
Businesses in all sectors are constantly on the lookout for tools and software that can make daily operations more efficient and effective. Accountants are no exception.
Customer relationship management (CRM) systems have transformed the way businesses manage their day-to-day tasks and client interactions, and have emerged as a game-changer.
There are a number of benefits of CRM systems for accountants, all of which aim to optimise client management processes and to make their lives easier.
Centralised client information
One of the key benefits of a CRM system for accountants is the centralisation of client data and information. A well-organised CRM consolidates all essential data, such as contact details, financial records and communication history, in one safe secure place.
This enables accountants to access and update client information quickly and easily, reducing the risk of errors and making client management more efficient.
Improved communication and collaboration
A CRM system streamlines communication between accountants and their clients, enabling seamless collaboration. By tracking all client interactions in one place, accountants can quickly reference past conversations and stay up-to-date on clients’ needs.
This fosters stronger client relationships and ensures that accountants can provide a higher level of service.
Enhanced time management
Time is a precious resource for accountants and a CRM system can help to optimise it. By automating repetitive tasks such as data entry and email reminders, CRM software frees up time for accountants to focus on more billable, critical and strategic work.
Increased efficiency can lead to better client satisfaction and a more profitable practice.
Scalability and customisation
As an accounting practice grows, a CRM system can adapt and scale with it.
Accountants can easily add new clients, services and team members without losing the efficiency and organisation that CRM systems provide.
Most CRM platforms can be customised to suit the unique needs of a firm, ensuring that the software remains a valuable asset as the business evolves.
Data security and compliance
A CRM system provides a secure environment to store all sensitive client information, ensuring that data is protected from unauthorised access.
CRM systems can help firms maintain compliance with data protection regulations such as GDPR, minimising the risk of costly fines and reputation damage.
Very few CRM systems offer onboarding capabilities. Consequently, firms struggle with numerous weakly-linked applications and no central visibility.
FibreCRM understands the needs of accountants, and our system is a combined CRM and onboarding solution developed specifically for the accountancy sector.
Our unique selling point is that our system encompasses the whole client journey, including:
• AML checks
• Engagement letters
• Know your client (KYC)
• Risk assessments
CRM systems offer numerous benefits for accountants, revolutionising client management processes and empowering them to provide a better service to their clients.
By centralising client information, improving communication and collaboration, enhancing time management, a CRM system is an essential tool for accountants looking to stay ahead.