THE 2020 BROCHURE
USER SUPPORT PORTAL

Come and join the team

FibreCRM is always looking for talented and unique people to join FibreCRM, supporting the business in its ongoing growth and evolution. Here are the current vacancies.

Our Culture
A set of shared values with drive our behaviour
Why is culture important to us?
Because we believe it attracts the right people and enables them to do their best work
Do the Right Thing
Before we take an action, we ask ourselves if it is the right thing to do for the customer or for the company. The team would never take the easy way out or cut short something for personal gain.

Doing the right thing is our driving force in everything we do.
Do As We Say
“The road to hell is paved with good intentions”. If we say we’re going to do something or commit to a delivery time then we will do it, otherwise we won’t commit to it in the first place.

We never pass blame onto others or things and we take full responsibility for our commitments.
Learn from Our Mistakes
No one is perfect. At times, we make mistakes or make incorrect decisions.

When we do, we won’t cover it up. We admit it, we do the right thing, and get on and (help to) fix it. We learn from it, so as to avoid repeating the same mistake in the future.
Honesty
We will speak up and be open and honest. With ourselves as well as with others. If we can’t do something we will say and won’t cover things up.

These values are so important to us that we have plastered our office walls with these statements just to reinforce the ethos and values that are so important to every team member.
Are you a good fit?
If you share our values, want to do your best work and think you have the right skills and attributes we'd love to hear from you.

Open positions

This is a development management role with full responsibility for the development. Working with the customers, the sales team and frontline consultants to deliver effective solutions focussed in the professional services sector.

Your duties will include

  • Lead software development projects
  • Solution architect for PHP-developed projects
  • Solution architect for ETL, BI and data migration initiatives
  • Data modelling
  • Hire, train and mentor developers
  • Run Agile projects and reinforce agile practices across the firm
  • Implement and maintain GIT, Jira
  • Help towards development of and maintenance of ISO27001
  • Provide clear and concise documentation and test plans

Basic Knowledge of

  • PHP, Javsacript
  • SQL, T-SQL and ETL tools (Preferably Talend)
  • Jira
  • Gliffy, Visio or similar
  • CRM software / marketplace
  • Linux, Apache, MySQL
  • APIs, Soap, Rest, Stored Procedures

Job Types: Full-time, Permanent

Description 

FibreCRM delivers cutting edge sales and marketing systems for many different types of businesses, specialising in accountancy firms. The company strives to make data easier to manage, bringing systems together and creating solutions so that businesses can manage their customer relationships better. Our goal is to become the global brand for CRM for accountants.

FibreCRM is always looking for talented and unique people to join us, supporting the business in its ongoing growth and evolution.

Essential

Our Data Specialist will support the Data Transformation team with a variety of CRM integration projects, and will require the following skills and attributes:

  • Skills in MySQL or SQL
  • Skills in database development
  • A desire to develop a career in data transformation
  • Advanced analytical and problem-solving skills
  • Methodical approach with keen attention to detail
  • Ability to work as part of a team and/or independently with minimal supervision

Desirable

  • Experience and skills in the Talend open source data integration platform
  • Experience of data transformation (data management, wrangling, warehousing and integration)
  • Interest in machine learning and different kinds of databases
 

Duties

· Organise and update Trello boards daily/as needed
· Hold project review calls (Zoom/Trello calls) weekly/bi-weekly (as required by the customer)
· Keep track of tasks and project plans
· Daily communications with customer/colleagues – ensure the customer’s queries are directed to the right people if necessary (e.g. support tickets for bugs, pass to account manager/salesperson if they are interested in buying addons)
· Organise meetings, agendas and actions
· Taking notes and circulating notes/actions/recordings to all parties after the meeting
· Monitor progress of actions/tasks, chasing where needed both internally and externally
· Raise tickets in our helpdesk for work items and monitor progress by communicating with the Delivery Manager. When completed, pass time spent to the account manager for invoicing if applicable.

We’re Looking for Someone Who

· Has exceptional organisation skills and attention to detail
· Possesses exemplary written & verbal communication skills
· Is adept at keeping an eye on the big picture whilst planning the detail

How to apply

All applications will be dealt with in confidence, and neither your CV or any of your personal data will be shared outside of the internal FibreCRM environment. Please email your CV to  careers@fibrecrm.com

AE

Finalist for software Innovation of the year 2019