Join FibreCRM

Location: Redruth, Cornwall (Hybrid – office & home)
Hours: Full-time, Monday to Friday, 9:00 AM – 5:30 PM (flexi-hours available)
Salary: Competitive + pension + significant perks

About FibreCRM

FibreCRM is a fast-growing software company specialising in CRM, client onboarding, and compliance solutions for UK accounting firms. Our platform helps firms streamline client relationships, manage risk, and meet KYC/AML requirements – all while integrating seamlessly with leading practice management systems such as IRIS, CCH, and Xero.

We’re looking for a Technical Support Engineer with a positive, can-do attitude to join our friendly, innovative team. This is a great opportunity for someone with 1–2 years’ experience in software or IT support who is eager to grow their career in the SaaS sector.

What you’ll be doing

As a Technical Support Engineer, you’ll be the first point of contact for customers and play a vital role in ensuring our clients get the best from FibreCRM. Day to day you will:

· Provide front-line technical support via Freshdesk (tickets, email, calls)

· Troubleshoot issues with CRM systems, integrations, and automations

· Liaise with developers and the Product Manager to resolve software bugs

· Assist with software testing and documenting issues for Jira

· Write and maintain knowledge-base articles and guides for customers

· Support continuous improvements to our support processes and tools

What we’re looking for

We’re open to training the right candidate, but ideally you’ll bring:

· At least 1–2 years’ experience in a technical support or IT support role

· Excellent written and spoken communication skills, with strong grammar

· A positive, proactive, and problem-solving mindset able to work under pressure in a fast-paced environment

· Familiarity with any of the following (training provided if needed):

• CRM systems
• Freshdesk
• Jira
• AI tools
• Low-code automation platforms (e.g. Zapier, n8n, Make.com)
• Report writers / business intelligence tools / basic SQL knowledge

What’s in it for you

· Competitive salary + pension

· Significant perks and benefits package

· Hybrid working with flexibility around hours

· Training and professional development opportunities

· The chance to work in a growing SaaS company with real career progression

· A supportive, collaborative culture where your ideas are valued